Policy

 

PROCESSING:

 

  • All orders will ship after 5-10 business days** and can take longer during sale times. With this in mind, products are liable to be out of stock at any given time of the month or simply unavailable based on what is premade and ready to ship. We want you to get your goodies as soon as possible and we are willing to work three times as hard to ensure this. Emails are sent automatically and can end up in your spam folder, so please check spam and junk folders in the email used at time of purchase. BeeLux is ran by ONE person. Please keep this in mind, especially during high volume (sale) times, which may take a little longer to ship out items. If you order during a sale, please expect 10-14 days for your order to be shipped. Orders processed with additional items added during the  process will take  few additional days depending on the which stage your item is in processing.

**A business day is Monday-Friday and does not include holidays.

 

 

RETURNS:

 

  • All sales are final unless an error occurred on the half of BeeLux.
  • No Returns will be provided or Discounts will be provided for missed sales.

 

SHIPPING:

 

  • All purchases are shipped priority and should arrive within 2-3 business days. Packages are picked up via USPS and shipped through their service. If a package is returned at fault of the buyer, the buyer will have to repay for shipping and handling. Orders can only be shipped to the address provided and BeeLux will cover all shipping costs that have occurred due to our own error. Once tracking numbers are sent, they can take up at minimum 24 hours to be updated by USPS or simply not be updated until they are delivered. After the order has shipped, BeeLux is no longer responsible for packages, should an error occur, please contact USPS or your local post office to resolve. 

 

Packages are insured through USPS. This includes broken, damaged, or missing items. Stolen items are not insured through USPS or BeeLux.

 

If an item is damaged upon arrival, please contact us at BeeLuxGoods@gmail.com and include "DAMAGED" in the subject line along with pictures of damaged items and a screenshot of your receipt. This will help speed up the process of a replacement package and to file a claim with USPS.

 

 

 

Thank you for taking time out to read our policy, please use code POLICY15 to receive 15% off your order as appreciation. As a small business, I work hard to make sure that every thing is properly communicated and taken care of to keep everything running smoothly.